Pinnacle Services Geelong Pty Ltd T/A Werribee Rug Spa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with our team. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following types of personal information:

• Contact information: Name, phone number, email address, home or business address

• Service details: Type of rug(s), cleaning preferences, pickup/drop-off requirements

• Photos: Before and after service images (with consent)

• Technical data: IP address, browser type, and website usage (via analytics tools)

• Communications: Records of your inquiries, bookings, and feedback

2. How We Collect Information

We collect information through:

• Website contact forms or quote requests

• Phone, SMS, and email communication

• On-site visits or rug pickup appointments

• Social media messages

• Website analytics (e.g. Google Analytics)

3. How We Use Your Information

We use your personal information to:

• Provide quotes, schedule pickups, and deliver rug cleaning services

• Communicate about your booking and send service updates

• Manage payments and invoices

• Maintain records of cleaning for service quality

• Use before/after images (with consent) for marketing

• Improve our website and customer service

4. Disclosure of Information

We do not sell or rent your personal data. Your information may only be shared with:

• Service providers (e.g., payment processors or software platforms) assisting in business operations

• Authorities, when required by law

• Others only with your direct consent

All third parties are expected to comply with privacy and confidentiality obligations.

5. Photos and Marketing Use

We may take before-and-after photos of your rugs for internal quality records or promotional use (e.g. on our website or social media). These will never contain identifying features or customer details.

By using our services, you consent to this use unless you opt out by notifying us in writing prior to or at the time of service.

6. Data Security

We take reasonable steps to protect your data, including:

• Encrypted website forms

• Secure digital storage

• Access control for staff and systems

Despite our precautions, no method of online transmission is fully secure, and we cannot guarantee absolute security.

7. Access and Corrections

You may request to:

• Access the personal data we hold about you

• Correct or update any inaccurate details

• Withdraw consent for photo use or marketing communications

To make a request, contact us using the details below.

8. Cookies & Analytics

Our website may use cookies and tools like Google Analytics to improve functionality and better understand how visitors use the site.

You can adjust your browser settings to disable cookies if desired.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services or site implies acceptance of any updates.

11. Contact Us

If you have any questions or concerns about your privacy, please contact:

Pinnacle Services Geelong Pty Ltd T/A Werribee Rug Spa
Email: hello@werribeerugspa.com.au
Phone: 0429 046 957
Website: www.werribeerugspa.com.au